Privacy Policy

Sims Custom Shop are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sims Custom Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13/04/2018.

Please note that we do provide links to other sites, which may not be governed by this privacy policy, and you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and you should view the particular privacy policies of those sites for further information.

DATA WE COLLECT:

Via Web Forms & Email

This site collects personal data from you via the web forms in the form of enquiries and orders.
This usually includes personal information such as:
-Name and Job title
-Contact information including email address
-Demographic information such as postcode, preferences and interests
-Other information relevant to customer surveys and/or offers

You submit information using these methods voluntarily, and agree to the use of the personal data you provide in this policy.

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will be subject to this policy as well.

Via Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

We also use cookies for the shopping cart, a cookie is used to remember all the items that are in your cart. This cookie is stored for a short period of time, in case you want to return to our site later that day to complete your order. If you chose to order and pay with Paypal, cookies are required to retain your order details when you leave the www.sims.guitars website.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons;
- Answering your enquiries
- Completing Orders
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you provide.

Security

We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will keep your information safe, never misuse it and never pass it on to other companies without your permission.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

You can call us direct and we can talk through your enquiries on the phone on 07515158932

You can also place an order over the phone.

You can enquire through our email address directly martin@sims.guitars (not using the website).

If you previously have agreed to us using your personal information for direct marketing information purposes, you may change your mind at any time by writing to Sims Custom Shop, Cherrylea, Cherrytree Rd, Charing Heath, Ashford, Kent TN270BB or emailing us at martin@sims.guitars

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small admin fee will be payable. If you would like a copy of this information held on you please write to:
Sims Custom Shop, Cherrylea, Cherrytree Road,Charing Heath, Ashford, Kent, TN270BB